Refund Policy

General Terms and Conditions:

  1. Quotations
    • Quotations are valid for 14 days from the date of issue.
    • Prices quoted exclude delivery unless otherwise specified.
    • Pricing on quotations is subject to change.
  2. Returns and Exchanges:
    • A 20% handling fee will be charged on all goods returned or exchanged after 7 working days from the date of purchase.
    • Original tax invoice must accompany all returns or exchanges.
    • Returned goods must be in their original packaging and unused.
    • Specially manufactured, altered, or specially ordered items cannot be returned for a refund or credit.
  3. Orders and Payments:
    • Orders will be dispatched upon receipt of proof of payment and once payment has cleared in our accounts.
    • Failure to pay within 7 working days will result in order cancellation.
    • EFT payments are accepted.
  4. Pricing and Quantity:
    • Prices quoted are based on the specified quantity. Deviations may result in price adjustments.
    • Additional charges may apply for smaller quantities.
    • Surcharge is applicable for sizes XL / 46 / 117 and above.
  5. Samples:
    • Samples must be purchased from us and returned within 7 working days for a full refund, provided they are in original, unused condition.